Shipping Policy

LIVORA – Shipping Policy

Effective Date: January 2026

At LIVORA, we strive to ensure your orders reach you safely and on time. This Shipping Policy explains shipping times, tracking, and important information about your order delivery.

1. Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • During high-demand periods, such as holidays or promotions, processing may take slightly longer.

2. Shipping & Delivery Times

  • Shipping times vary depending on the product and destination:

    • Some items may arrive in as little as 3 business days.

    • Other items, including international or special-order products, may take up to 20+ business days.

  • Delivery times are estimates and cannot be guaranteed due to circumstances beyond our control, such as carrier delays, customs, or weather.

3. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • To track your order:

    1. Log in to your LIVORA account.

    2. Go to “My Orders”.

    3. Select your order and click the tracking number for updates.

  • You can also copy the tracking number and paste it on the carrier’s website for real-time updates.

4. Shipping Destinations & Fees

  • LIVORA ships worldwide. Shipping fees are calculated at checkout and depend on the product and destination.

  • International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

5. Lost or Delayed Orders

  • If your order is delayed beyond the expected delivery time, please contact our customer support at til.mail.sj@gmail.com.

  • We will investigate with the carrier and provide updates.

  • In cases where the package is confirmed lost, LIVORA will replace the item or issue a refund, depending on the circumstances.

6. Changes to This Policy

  • LIVORA reserves the right to update this Shipping Policy at any time.

  • Any updates will be effective immediately upon posting on our website.

7. Contact Us

Thank you for shopping with LIVORA! We appreciate your patience and support.